Refund Policy

DRAFT — requires attorney review Not legal advice. This policy does not apply until counsel approves it and an effective date is published. The refund windows below are the owner's decisions to make and are shown as placeholders.

1. Try before you pay

Every new company gets a 30-day trial without entering a payment method, so you can see whether Mopful fits before you are charged anything. You are not charged unless you choose a plan.

2. Monthly plans

You can cancel a monthly plan at any time. The cancellation takes effect at the end of the period you already paid for, and you keep access until then. We do not refund a month that has already started, except TODO(owner): monthly refund rule, for example: a charge made in error, a duplicate charge, or a first charge disputed within 7 days.

3. Annual plans

If you cancel an annual plan, access continues until the end of the year you paid for. You may ask for a refund of the first annual charge within TODO(owner): annual refund window in days, for example 14 days of the charge. After that window we do not refund the unused part of the year, except where the law requires it.

4. Mistakes and duplicate charges

If we charge you twice or in error, we refund the extra charge in full.

5. What is not refunded

Taxes that were already remitted may follow the rules of our payment provider. We do not refund time on the trial, because it is free. TODO(owner): decide whether to refund a charge made on a plan the company could not use because of a prolonged outage of the service.

6. If you delete your account

When an owner asks to delete the company account, billing stops that day and no further charge is made during the 30-day grace period. See the Account Deletion page. A refund of an earlier payment follows sections 2 to 4.

7. How to ask

Write to support@mopful.com from the account owner's email address with the company name and the date of the charge. Refunds go back to the original payment method through our payment provider, Lemon Squeezy, and usually appear within TODO(owner): refund timing stated by the payment provider. If you subscribed through an app store instead of the web, the store handles the refund.

8. Other rights

Nothing in this policy limits rights you have under the law.